![]() ![]() In both circumstances, UHI are unable to provide any assistance or support in improving your home network, be it broadband or mobile data, other than to help you check the speed. You may not have home broadband and instead rely on 4G routers or mobile data connections through your mobile phone (tethering) – You should follow the same guidelines on speedchecks as above and also check your data allowance is sufficient for your intended use, as video content can use up a lot of data. If your broadband at home has a lot of other devices connected at the same time and / or your speed check provides you with numbers that are less that what we recommend, you should speak to your broadband provider to see if you can upgrade your connection. Having network speed troubles Use the ExeFix app to: Increase internet. ![]() (As a comparison, BBC iPlayer recommended 1.5MB for a standard definition or 5MB for a high definition connection for playback of content) All trademarks of Ookla, LLC, including Speedtest, are used under license. Besides upload speed, download speed, latency, and jitter, you can use. If your speeds are less than this, there is a high chance that the quality of the video conference connections will be poor, resulting in lost video and broken up audio. Ookla Speedtest is a feature-packed tool for testing internet speed across the globe. You should have a minimum 2MB download speed and 2MB upload speed, which would class as a standard quality connection for accessing UHI services. You will be provided with 2 figures from this test, a download Speed and an upload speed. These include items such as Mobile Phones, other Laptops and computers, Dash Buttons, Smart speakers, Sky, Smart TV, Streaming services and Games Consoles. You should run this test with no other devices connected to your broadband, as these will all affect the capacity and speed of your connection. Note: to get accurate results make sure you're not using your internet connection for anything else while the test runs. Your experience with some of our services may be less efficient with a poor connection. ![]()
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